Workplace Experience Coordinator- Onsite: NY, NY

Company: CBRE
Location: New York
Posted on: November 1, 2024

Job Description:

Workplace Experience Coordinator- Onsite: NY, NY

Job ID

182234

Posted

12-Sep-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Accounting/Finance, Administrative, Customer Service

Location(s)

New York City - New York - United States of America

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution.

We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role

Job Summary

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This is an onsite 5 days a week position.

What You'll Do

Duties and Responsibilities

Office Management:

--- As the first point of contact for all those entering the facility, you are responsible for greeting them with a friendly and welcoming demeanor.

--- Issue visitor and parking passes in alignment with the building's security protocols.

--- Manage janitorial or maintenance work orders as needed.

--- Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building.

--- Organize and manage on-site events including securing event space, set up and tear down of the room, and delivery of supplies including catering.

Logistics:

--- Coordinate and execute workplace services including mail, office supply services, and onboarding.

--- Coordinate with vendors who supply services or goods to the workplace.

--- Managing incoming and outgoing mail/carrier package, etc. in a timely manner.

--- Coordinate office visits and ensure building access or access for events in market.

--- Coordinate and manage point of sale merchandise (POSM) including delivery, shipment, and inventory with third party agencies.

--- Coordinate and manage IT related issues; escalate issues to internal IT team when necessary.

Additional Responsibilities:

--- Arrange and confirm meeting, dining, and business activities on behalf of the requestor.

--- Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner.

--- Communicate complicated and detailed information to the team effectively and follow specific directions as given by manager or site lead.

What You'll Need

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

This is an onsite 5 days a week position.

--- High School Diploma or GED

--- 2+ years of job-related experience.

--- Ability to follow basic work routines and standards in the application of work.

--- Communication skills to exchange straightforward information.

--- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

--- Strong organizational skills with an inquisitive mindset.

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we're able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You'll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values- they're a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.

New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience.

The minimum salary for the Workplace Experience Coordinator position is $43,000 annually and the maximum salary for the Workplace Experience Coordinator position is $70,000 annually.

The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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