Manager, Technical Services (Infrastructure Team)
Company: MongoDB
Location: New York
Posted on: October 12, 2024
|
|
Job Description:
MongoDB's mission is to empower innovators to create, transform,
and disrupt industries by unleashing the power of software and
data. We enable organizations of all sizes to easily build, scale,
and run modern applications by helping them modernize legacy
workloads, embrace innovation, and unleash AI. Our industry-leading
developer data platform, MongoDB Atlas, is the only globally
distributed, multi-cloud database and is available in more than 115
regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows
customers to build anywhere-on the edge, on premises, or across
cloud providers. With offices worldwide and over 175,000 developers
joining MongoDB every month, it's no wonder that leading
organizations, like Samsung and Toyota, trust MongoDB to build
next-generation, AI-powered applications.
Technical Services has nearly 200 global team members in offices
spanning the entire globe. The team has offices in New York City,
Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel
Aviv, Dublin, and Buenos Aires. Outstanding customer satisfaction
is achieved utilizing a 24x7x365 'follow-the-sun' support model
with regional teams covering the Americas, EMEA, and APAC
regions.
We have an incredible opportunity for a transformational individual
to join the MongoDB Technical Services team, leading a regional
team of MongoDB 'Infrastructure' Support Engineers. Individuals in
this team are experts in addressing issues related to MongoDB's Ops
Manager, orchestration and data integrations to enable successful
customer implementations at scale.
We need an experienced manager who is able to recruit, mentor,
train, and coach a distributed, diverse crew in New York City. You
will be expected to ensure caseload is addressed accurately,
quickly, and professionally while maintaining focus on customers'
success. You will also collaborate with Customer Success Managers,
Solutions Architects, Professional Services Engineers, Escalation
Managers, and other internal stakeholders on high profile customers
as we migrate and support business-critical applications.
We are looking to speak to candidates who are based in New York
City, NY for our hybrid working model.
If You're Passionate About The Opportunity To
Responsibilities
Requirements
Nice to have
Success Measures
To drive the personal growth and business impact of our employees,
we're committed to developing a supportive and enriching culture
for everyone. From employee affinity groups, to fertility
assistance and a generous parental leave policy, we value our
employees' wellbeing and want to support them along every step of
their professional and personal journeys., and help us make an
impact on the world!
MongoDB is committed to providing any necessary accommodations for
individuals with disabilities within our application and interview
process. To request an accommodation due to a disability, please
inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type and makes all hiring
decisions without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran
status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state or local
laws.MongoDB's base salary range for this role is posted below.
Compensation at the time of offer is unique to each candidate and
based on a variety of factors such as skill set, experience,
qualifications, and work location. Salary is one part of MongoDB's
total compensation and benefits package. Other benefits for
eligible employees may include: equity, participation in the
employee stock purchase program, flexible paid time off, 20 weeks
fully-paid gender-neutral parental leave, fertility and adoption
assistance, 401(k) plan, mental health counseling, access to
transgender-inclusive health insurance coverage, and health
benefits offerings. Please note, the base salary range listed below
and the benefits in this paragraph are only applicable to
U.S.-based candidates.MongoDB's base salary range for this role in
the U.S. is:$151,000-$189,000 USD
Keywords: MongoDB, Stratford , Manager, Technical Services (Infrastructure Team), Hospitality & Tourism , New York, Connecticut
Click
here to apply!
|